Hospital financial counselor pdf

If you need assistance, call our customer service team at local or toll-free between am and pm Monday, Tuesday, Wednesday, and Friday, or from am to pm Thursday. If you receive treatment at any DUHS location and have difficulty paying for care, you may be eligible to receive discounted services through our Financial Assistance Policy.

This policy applies to all DUHS hospitals and clinics. You may be eligible for financial assistance if you receive services needed to prevent a health issue. Urgent and emergency care covered by our financial assistance policy includes:. Transplant, experimental, and elective services are not eligible for a financial assistance discount. If you have high out-of-pocket costs after insurance, you may also be eligible for financial assistance.

Eligibility is based on your ability to pay for basic living expenses and is evaluated on a case-by-case basis. Financial assistance may also be approved in these situations:. Patient Balances will be evaluated for Financial Assistance based on your family size and household income, as compared to federal poverty guidelines. During your visit, financial counselors will share with you any outside forms of financial assistance -- such as Medicaid or the Crime-Victim or Cancer-Control Programs -- that can help pay for services.

If outside financial assistance is not available, we will automatically apply a discount to your bill based on your reported income level. To qualify, you may need to provide us with documentation such as paycheck stubs, a W-2 form, or other kinds of paperwork related to your income.

For more information, see the DUHS financial assistance summary and application form. You can download the documents:. You can also pick up copies of these policies or a financial assistance application when you check in at a Duke Health clinic or hospital. Completed applications can be returned to PRMO in any of these three ways:.

Durham, NC Community Financial Resources In addition to DUHS Financial Assistance discounts and government-sponsored programs, there are a number of community resources that may be able to assist you.

By clicking "Subscribe" you agree to our Terms of Use. We'll be in touch every so often with health tips, patient stories, important resources and other information you need to keep you and your family healthy. Financial Assistance We can work with you to secure financial assistance for your care.

If you do not have insurance or are under-insured, here are some resources for you: Medicaid provides health coverage to millions of Americans. Visit the Medicaid website to see if you are eligible or to apply for benefits. On the Affordable Care Act Marketplace , you can browse, compare and purchase health insurance. To be screened for additional financial assistance programs offered at Ohio State Wexner Medical Center, call Billing Customer Services at Other Resources: Reach our financial counselors by calling Price lists and estimates for the cost of services are available on our website.

MyChart allows you to securely use your computer or mobile device to manage and receive information about your health, access portions of your medical records, view bills and set up payment plans.

To sign up, visit mychart. Application and Instructions. Summary and Policy. Get tips from Ohio State experts right to your inbox.